Service Terms
Business Identification
These Terms and Conditions apply to Promo Only Australia Pty Ltd – T/A Tolleys Electric Pump Service (ABN 90 106611527), referred to throughout these Terms and Conditions as “Tolleys Electric Pump Service”, “we”, “us” or “our”.
Charges
Our standard service rates are as follows: Standard Hours: Monday to Friday, 8:00 am to 6:00 pm — $80.00 per hour + GST. After Hours: Any time outside our Standard Hours — $160.00 per hour + GST. Saturday, Sunday and Public Holidays: $200.00 call-out fee + applicable hourly rate, plus GST. Unless otherwise agreed in writing, our minimum charge is one hour. After the applicable minimum charge has been incurred, time is billed in 15-minute increments. Excessive, unreasonable or repetitive administration, support, correspondence or telephone calls requiring our time may be charged at the applicable hourly rate, excluding any call-out fee, where appropriate and where the charge has been disclosed or otherwise agreed. All prices and charges are subject to GST where applicable. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Fees
Greater of 5% or $30 Outstanding at both 7 & 60 Days. Forwarded to collection agency at 60 Days outstanding. Fees resulting from debt collection commission and or legal costs are added to the outstanding amount/s and are your full liability.
Travel
Where travel is required to provide our services, travel charges will be calculated from our location in Harcourt, Victoria 3453. Unless otherwise agreed in writing, travel will be charged at $0.60 per kilometre for the total round-trip distance, together with our applicable hourly rate for the time reasonably spent travelling to and from the service location. Any applicable travel charges will be disclosed or included in the quotation or agreed pricing where practicable. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Cancellations
Cancellations of services booked with us require a minimum of 24 hours' notice before the commencement of the agreed booking window. Where less than 24 hours' notice is provided, we may charge a minimum amount equivalent to one hour of the booked service, subject to applicable law. Where applicable, reasonable travel, attendance or other costs incurred by us in connection with the booking may also be charged, provided those costs have been disclosed or otherwise agreed where required. Nothing in this clause limits or excludes any rights or remedies available under the Australian Consumer Law.
Socials
We value our reputation and work diligently to ensure our clients are satisfied with our services and/or products. If you are dissatisfied, we encourage you to contact us promptly and give us a reasonable opportunity to investigate and resolve the issue. We ask that clients communicate concerns with us directly before publishing or encouraging others to publish content about our business. Any review or online content should be truthful, accurate, fair and based on the reviewer’s genuine experience. We reserve all rights in relation to content that is false, misleading, malicious, harassing, threatening, deliberately deceptive or otherwise unlawful, including content that may constitute defamation. Nothing in this clause is intended to prevent or restrict any consumer from exercising rights available under Australian law, including the Australian Consumer Law.
Hardship
If you are experiencing, or anticipate experiencing, financial hardship that may affect your ability to pay us in accordance with the agreed payment terms, please notify us before receiving any services and/or products. Where appropriate, we may discuss alternative payment arrangements or other options with you. Any variation to the agreed payment terms must be expressly agreed to by us in writing. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Price matching
Price matching may be offered, at our discretion, to clients who collect their purchases directly from our location in Harcourt, Victoria. Any price match must be requested and agreed to before the relevant goods and/or services are supplied or received. Price matching is not available retrospectively after goods and/or services have been supplied or received. This policy does not limit or exclude any rights or remedies available to a consumer under the Australian Consumer Law.
Quotes
Quotes provided by telephone or email are generally provided free of charge. Where a quote requires us to attend your property, the applicable attendance, labour and/or assessment charges stated in our current fee schedule will apply. If you subsequently proceed with the quoted work, any applicable quotation or assessment charges may be credited or incorporated into the agreed job price, as specified at the time of quotation. If you choose not to proceed, we may invoice you for the time, labour and reasonable costs incurred in attending your property and preparing the quotation. Cancellation of a special-order item may result in reasonable cancellation, restocking, supplier or other costs actually incurred by us. Where a 20% restocking charge has been expressly disclosed and agreed to before the special order is placed, that charge may apply, subject to any rights or remedies available under the Australian Consumer Law. Freight and delivery charges are additional unless expressly included in the quoted price. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Scope of services
Our services are primarily limited to the diagnosis, repair, modification, sale and consultation of electric water pumps and associated ancillary components. While we may carry and supply plumbing fittings where reasonably required to support these services, we do not generally undertake major, complex or difficult modifications to existing plumbing infrastructure, particularly where such work falls outside our expertise or requires specialised plumbing work. Where we determine that existing plumbing infrastructure requires modification, repair or replacement to enable the proper installation or operation of a pump or associated equipment, we may recommend that you engage a suitably qualified plumber or other appropriately licensed tradesperson to undertake that work. Unless expressly agreed otherwise in writing, our responsibility is limited to the services and products we have agreed to provide and does not extend to third-party plumbing work or infrastructure outside our scope. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Outstanding Accounts and Authority to Act
The person who requests or agrees to services and/or products from us is responsible for ensuring that the person or entity receiving those services and/or products has authorised the transaction and that the agreed account is paid when due. Where an amount remains outstanding after its due date, we may recover reasonable costs actually incurred in seeking payment, including reasonable travel, labour, administrative and legal costs, to the extent permitted by law. Overdue amounts may also accrue interest at a reasonable rate permitted by law from the due date until payment is received in full. If you are acting as a tenant, house sitter, friend, relative, agent, property manager, carer or representative of another person or business, you must have appropriate authority to request services and/or products on their behalf. We may require reasonable evidence of that authority before accepting the request. Where you are not the authorised account holder, we may require correspondence regarding the account to be conducted with the authorised person or entity. A person acting as an agent does not become personally liable for the account merely by acting on behalf of another person, unless they expressly agree to assume that liability. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Cost Expectations – Free or Chargeable Services
Before requesting or receiving any services, products, materials, advice or assistance, you must advise us in writing if you expect any particular item to be provided free of charge. Unless we have expressly agreed otherwise in writing, services, products, materials, advice and assistance supplied by us may be charged at our applicable rates or the price otherwise agreed. If you have an expectation that an item or service will be provided at no cost and do not notify us in writing before it is supplied, that expectation does not, by itself, create an obligation for us to provide it free of charge. Where applicable, your acceptance or use of supplied services and/or products may constitute acceptance of the applicable disclosed or agreed charges. Nothing in this clause limits or excludes any rights or protections available under the Australian Consumer Law.
Negotiation of Terms and Conditions
You may request to negotiate any term, condition, service, product, price or other requirement with us before receiving or accepting any services and/or products. Any variation to these Terms and Conditions must be expressly agreed to by us in writing before the relevant services and/or products are supplied. Unless otherwise agreed in writing before supply, our published Terms and Conditions will apply to the services and/or products supplied. By requesting, accepting or receiving our services and/or products, you acknowledge that you have had the opportunity to review these Terms and Conditions and, where desired, request a variation before supply. Nothing in this clause limits or excludes any rights, guarantees, remedies or protections that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Force Majeure and Unforeseen Site Conditions
We will not be liable for any delay, inability to perform, additional work or additional costs where our ability to provide services is materially affected by circumstances beyond our reasonable control, including extreme or unexpected weather, flooding, fire, natural disasters, environmental conditions, changes to groundwater conditions, access restrictions, power failures, government restrictions, or other circumstances constituting force majeure. This also includes unforeseen site, bore or equipment conditions that could not reasonably have been identified before our attendance, including poorly constructed, damaged, collapsed or obstructed water bores; excessive bore depth; unstable bore walls; unsuitable or deteriorated casing; incorrectly installed, inadequately secured or non-compliant pumps, pipework, cables or associated equipment; equipment installed contrary to manufacturer requirements or applicable industry standards; and changes to environmental or groundwater conditions occurring after installation. Where such conditions are encountered, we may suspend or cease work where continuing would create an unreasonable risk to persons, property, equipment or the environment. We will notify you of the issue as soon as reasonably practicable and, where appropriate, provide options for additional work or recommend engagement of another suitably qualified professional. Any additional work, labour, equipment, specialist services or other costs required as a result of unforeseen conditions will be subject to your approval where reasonably practicable and may be charged at our applicable rates. Nothing in this clause limits or excludes any rights, guarantees, remedies or liabilities that cannot lawfully be excluded under the Australian Consumer Law.
Website Privacy, Cookies, Consent, Security & Liability Policy
Promo Only Australia Pty Ltd
Effective Date: 12 August 2026
Last Updated: 12 August 2026
1. Introduction
This Website Privacy, Cookies, Consent, Security & Liability Policy ("Policy") applies to the website and online services operated by Promo Only Australia Pty Ltd ("Promo Only", "we", "us" or "our").
By accessing or using our website, you acknowledge that you have read and understood this Policy. Where consent is required by law, we will seek your consent before collecting, using or disclosing your personal information for the relevant purpose.
This Policy should be read together with any other terms and conditions, booking terms, service agreements or notices published by Promo Only.
Promo Only intends to comply with applicable Australian laws, including, where applicable, the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), the Competition and Consumer Act 2010 (Cth) and other applicable legislation.
Nothing in this Policy is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect information including:
- name and contact details;
- email address;
- telephone number;
- billing and transaction information;
- business information;
- event or service requirements;
- information submitted through enquiry, registration or contact forms;
- correspondence and communications with us;
- website usage information;
- IP address and approximate location information;
- browser, device and operating-system information;
- cookies and similar tracking information;
- information necessary to provide, administer or improve our services.
We will generally only collect personal information that is reasonably necessary for our business functions and activities.
You may choose not to provide certain information. However, if information is reasonably necessary to provide a requested service, process a transaction or respond to an enquiry, we may be unable to provide that service without it.
3. How We Collect Information
We may collect information:
- directly from you;
- when you complete a form or make an enquiry;
- when you purchase or request services;
- when you communicate with us;
- when you use our website;
- automatically through cookies, analytics and similar technologies;
- from service providers who assist us in operating our business;
- where permitted or required by law, from other third parties.
We will take reasonable steps to ensure that personal information is collected by lawful and fair means.
4. How We Use Personal Information
We may use personal information for purposes including:
- responding to enquiries;
- providing products and services;
- processing payments and transactions;
- communicating with customers;
- administering accounts and bookings;
- providing customer support;
- sending service-related communications;
- sending marketing communications where permitted and, where required, with appropriate consent;
- improving our website, products and services;
- website analytics and security;
- preventing fraud, misuse or unauthorised activity;
- maintaining business records;
- complying with legal and regulatory obligations;
- enforcing our contractual rights; and
- other purposes reasonably related to our business activities and disclosed to you at or before collection where required.
We will not ordinarily use or disclose personal information for an unrelated purpose unless permitted or required by law or you have provided appropriate consent.
5. Consent
Where consent is required, Promo Only will seek consent in a manner that is reasonably informed, voluntary, current and specific to the relevant purpose.
Consent may be express or, where legally permissible, implied.
You may withdraw consent to particular uses of your information by contacting us, subject to any legal or contractual requirements that may prevent us from immediately ceasing a particular use.
Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.
Where you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe facility provided in the communication or by contacting us.
6. Direct Marketing
Promo Only may use personal information to provide information about our products, services, promotions or business activities where permitted by law.
Electronic marketing communications will be handled in accordance with applicable Australian legislation, including the Spam Act 2003 (Cth).
Marketing communications will generally include an appropriate means of identifying the sender and providing an unsubscribe mechanism where required.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device when you visit a website. They may assist us with website functionality, security, preferences, analytics and improving your online experience.
Cookies may include:
Essential Cookies
These cookies may be required for the website to operate correctly and may support functions such as security, session management, forms and navigation.
Analytics Cookies
We may use analytics technologies to understand how visitors use our website, including information such as pages visited, approximate traffic levels, browser type and general website interactions.
Functional Cookies
These may remember preferences or settings to improve your experience.
Marketing or Advertising Cookies
Where applicable, we may use cookies or similar technologies to measure marketing activity, deliver relevant advertising or understand how users interact with advertising.
Where legally required, we will seek appropriate consent before placing non-essential cookies or similar tracking technologies on your device.
You may be able to manage or disable cookies through your browser settings or through any cookie-management facility provided on our website.
Disabling cookies may affect the functionality of some areas of the website.
8. Third-Party Services
We may use third-party providers to assist with website hosting, analytics, payment processing, communications, security, marketing, cloud storage, customer management and other business functions.
These providers may process information on our behalf and may have their own privacy policies and terms.
Examples may include website hosting providers, payment processors, analytics providers, email service providers, cloud-storage providers and technology providers.
Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf provide appropriate security and privacy protections.
9. Overseas Disclosure
Some third-party service providers used by Promo Only may operate or store information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take such steps as are required by applicable Australian privacy law.
Depending on the services used by Promo Only, overseas recipients may be located in countries including Australia, the United States, the United Kingdom, countries within the European Union or other jurisdictions.
The actual countries to which information is disclosed may change as our technology and service providers change.
10. Storage and Security
Promo Only takes reasonable steps to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Security measures may include access controls, authentication, encryption, secure hosting, monitoring, backups, software updates and other technical and organisational safeguards appropriate to the circumstances.
However, no internet transmission, computer system, cloud service or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable security precautions, we cannot guarantee that information transmitted to or stored by us will be completely secure from every possible security incident.
11. Cybersecurity Incidents, Hacking, Viruses and Malware
You acknowledge that internet-based services may be exposed to risks beyond our reasonable control.
Promo Only will not be responsible for loss, corruption, alteration, unauthorised access or disclosure of information resulting from circumstances outside our reasonable control, including:
- hacking;
- cyberattacks;
- ransomware;
- malware;
- viruses;
- denial-of-service attacks;
- unauthorised access by third parties;
- compromised third-party systems;
- telecommunications failures;
- internet failures;
- hosting failures;
- software vulnerabilities;
- infrastructure failures; or
- other malicious or technologically unavoidable events,
except to the extent liability cannot lawfully be excluded or limited.
Where a data breach occurs that is subject to Australia's Notifiable Data Breaches scheme, Promo Only will assess and respond to the incident in accordance with applicable law.
12. Data Loss and Backups
Promo Only may maintain electronic and/or physical records and may use third-party cloud or hosting services.
Although reasonable measures may be taken to maintain backups and protect information, Promo Only does not guarantee that all information will be permanently retained or recoverable following every technical failure, cyberattack, hardware failure, software failure, human error or other event.
Where appropriate, users should retain their own copies of important documents, records or information supplied to or generated through our website.
13. Access and Correction
Subject to applicable law, you may request access to personal information that Promo Only holds about you.
You may also request that inaccurate, incomplete or outdated information be corrected.
Requests should be made using the contact details provided in this Policy.
We may need to verify your identity before providing access to or correcting personal information.
There may be circumstances in which access or correction is refused or limited as permitted by law. Where this occurs, we will provide an explanation where required.
14. Retention and Destruction of Information
Promo Only will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law, contractual obligations, accounting requirements, dispute resolution or legitimate business requirements.
When personal information is no longer required and there is no legal requirement to retain it, we may securely destroy, delete or de-identify it.
Information contained in backups may remain for a reasonable period while backup systems are overwritten or securely deleted.
15. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authority or consent where such consent is required by law.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess and, where appropriate, delete the information.
16. Website Content and Third-Party Links
Our website may contain links to websites, applications or services operated by third parties.
Promo Only is not responsible for the privacy practices, security, content or policies of third-party websites.
You should review the privacy policy and terms applicable to any third-party website before providing personal information.
17. Website Availability
We endeavour to maintain the availability, functionality and security of our website.
However, we do not guarantee that the website will:
- always be available;
- operate without interruption;
- be error-free;
- be free from viruses or malicious code;
- be compatible with every device or browser; or
- always contain complete, current or accurate information.
We may suspend, modify, restrict or discontinue any part of the website without notice where reasonably necessary, including for maintenance, security, upgrades or operational reasons.
18. Force Majeure
Promo Only will not be liable for any failure, delay, interruption or inability to perform any obligation where that failure or delay results from an event beyond our reasonable control.
Such events may include:
- natural disasters;
- flood;
- fire;
- storm;
- extreme weather;
- epidemic or pandemic;
- war;
- terrorism;
- civil unrest;
- government action or restriction;
- industrial disputes;
- power failure;
- telecommunications failure;
- internet failure;
- hosting or data-centre failure;
- cyberattack;
- hacking;
- ransomware;
- malware;
- viruses;
- denial-of-service attacks;
- software or hardware failures;
- failures of third-party technology providers;
- loss or corruption of data;
- supply-chain disruption; or
- any other event reasonably beyond our control.
Promo Only will take reasonable steps to minimise the effects of such an event and resume normal operations as soon as reasonably practicable.
Nothing in this clause excludes any liability that cannot lawfully be excluded under Australian law.
19. Limitation of Liability
To the maximum extent permitted by law, Promo Only Australia Pty Ltd will not be liable for any loss, damage, cost or expense arising from or connected with:
- use of or inability to use the website;
- interruption or unavailability of the website;
- loss or corruption of data;
- unauthorised access to systems;
- hacking or cyberattack;
- viruses or malware;
- reliance on information published on the website;
- third-party websites or services;
- telecommunications or internet failures; or
- events outside Promo Only's reasonable control.
This includes, to the extent permitted by law, indirect, incidental, consequential, special or economic loss, loss of revenue, loss of profits, loss of business, loss of opportunity or loss of anticipated savings.
However, this limitation does not apply to the extent that liability cannot legally be excluded, restricted or modified.
20. Australian Consumer Law
Nothing in this Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law provides a consumer guarantee or other mandatory protection, that protection continues to apply.
Any limitation of liability in this Policy is therefore subject to all mandatory Australian consumer protections.
21. Indemnity
To the extent permitted by law, you agree to indemnify Promo Only Australia Pty Ltd against reasonable losses, liabilities, costs and expenses arising from your unlawful use of the website, misuse of our systems, infringement of third-party rights or breach of applicable terms.
This indemnity does not apply to the extent that the relevant loss was caused by Promo Only's own negligence, unlawful conduct or breach of a non-excludable legal obligation.
22. Intellectual Property
Unless otherwise stated, content appearing on the website, including text, graphics, logos, photographs, designs, software and other materials, is owned by or licensed to Promo Only Australia Pty Ltd.
You must not reproduce, modify, distribute, publish, transmit, sell or commercially exploit website content without appropriate permission, except where permitted by law.
23. Privacy Complaints
If you believe that Promo Only has mishandled your personal information or breached applicable privacy requirements, you should first contact us so that we have an opportunity to investigate and respond.
A privacy complaint should include sufficient information to allow us to identify the issue and investigate it.
We will endeavour to respond within a reasonable period.
If you are dissatisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
24. Contact Details
Promo Only Australia Pty Ltd
T/A Tolleys Electric Pump Service
For privacy enquiries, access requests, correction requests or privacy complaints:
Email:
Postal Address: Harcourt, VIC 3453, Australia
Telephone: 0438 742 880
25. Changes to This Policy
Promo Only may update this Policy from time to time to reflect changes to:
- our business;
- our website;
- technology;
- service providers;
- privacy practices;
- applicable laws; or
- regulatory requirements.
The latest version will be published on our website with the updated effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
26. Governing Law
This Policy is governed by the laws of the Commonwealth of Australia and, where applicable, the laws of the State or Territory in which Promo Only Australia Pty Ltd principally operates.
Any dispute concerning this Policy will be subject to the applicable courts and tribunals having jurisdiction under Australian law.
27. Acceptance
By accessing or using the website, you acknowledge that you have had an opportunity to read this Policy.
Where a particular activity requires your consent, your consent will be obtained through an appropriate consent mechanism before that activity is undertaken.
Promo Only Australia Pty Ltd reserves all rights not expressly granted under this Policy.
Policy Version: 1.0
Effective: 12 August 2026
AI Agents, Automated Access & Website Interaction Policy
Promo Only Australia Pty Ltd Website: www.tolleys.com.au
Effective Date: 13 August 2026
1. Purpose
This Policy governs the use of artificial intelligence (AI) agents, automated systems, bots, crawlers, web scrapers, AI-powered browsers and other automated technologies when accessing, interacting with or using the website of Promo Only Australia Pty Ltd ("we", "us", "our" or "the Company"), including www.tolleys.com.au.
This Policy applies whether or not the Website contains an AI agent, chatbot or other automated functionality at any particular time.
2. Permitted Automated Access
Automated systems and AI agents may access publicly available Website content where such access is technically permitted and does not interfere with the operation, security, availability or performance of the Website.
Automated access must be conducted lawfully, reasonably and without circumventing technical, security or access controls.
We reserve the right to restrict, block, rate-limit or otherwise control automated access at any time.
3. Identification of AI Agents
Where technically reasonably practicable, an AI agent or automated system accessing or interacting with the Website should identify itself as an automated system and, where applicable, identify the person, business or service on whose behalf it is operating.
An AI agent must not falsely represent itself as a human being or impersonate another person, customer, employee or representative of the Company.
4. Authority to Act
A person or organisation using an AI agent to interact with the Website remains responsible for ensuring that the AI agent has appropriate authority to act on their behalf.
Use of an AI agent does not, by itself, transfer responsibility for its actions, submissions, communications, requests, selections, instructions or representations to the Company.
Where an AI agent submits an enquiry, request, order, booking, acceptance, specification or other instruction on behalf of a person or organisation, that person or organisation is responsible for the accuracy and authority of the submission.
The Company may require human confirmation before accepting, processing or relying upon any transaction, instruction, quotation acceptance, order or other communication generated or submitted by an AI agent.
5. Contracts, Quotes and Acceptance
An AI agent must not be assumed to have authority to enter into a contract, accept Terms and Conditions, approve a quotation, place an order, authorise expenditure or otherwise legally bind a person or organisation unless appropriate authority has been provided.
Where the Company reasonably requires confirmation, a human representative of the relevant customer or organisation may be required to confirm the relevant instruction, quotation, order, agreement or transaction.
The use of an AI agent does not remove or reduce any liability otherwise applying to the person or organisation responsible for the AI agent.
6. Personal Information
AI agents must not submit, collect, extract, process or disclose personal information through the Website except where reasonably necessary for the authorised purpose and where such activity is lawful.
Users should not instruct an AI agent to provide personal, confidential, financial, authentication, security or other sensitive information to the Website unless that information is genuinely required for the relevant transaction or service.
Where an AI agent interacts with any Company-operated AI system, chatbot, form or automated service, information provided to that system may be collected and handled in accordance with our Privacy Policy.
Our Privacy Policy should be read together with this Policy.
7. Scraping, Crawling and Data Extraction
Automated collection of Website content must not:
- circumvent technical restrictions
- overload or impair the Website
- access non-public areas
- collect personal information without lawful authority
- systematically reproduce substantial portions of the Website
- interfere with Website security
- misrepresent the source of information
- create an unauthorised database or competing service using Website content; or
- use Website content for AI model training, dataset creation or similar purposes where such use is not authorised by the Company.
The Company may implement technical measures to detect, restrict or prevent automated collection.
8. AI Training and Machine Learning
Unless expressly authorised by the Company in writing, Website content must not be systematically collected, copied or processed for the purpose of training, fine-tuning, testing or developing an AI model, machine-learning system, automated decision-making system or substantially similar technology.
This restriction does not necessarily prohibit ordinary indexing, caching or other technical activities undertaken by search engines or services where such activity is otherwise permitted by law and by the applicable technical controls of the Website.
9. Automated Enquiries and Submissions
AI agents may interact with publicly available enquiry or information services where the relevant functionality permits automated interaction.
However, an AI agent must not generate excessive, repetitive, misleading, fraudulent or unnecessary enquiries or submissions.
The Company may disregard, suspend or reject automated submissions where it reasonably believes that the submission is unreliable, abusive, duplicated, excessive, unauthorised or generated without appropriate human authority.
10. Accuracy of AI-Generated Information
Information generated, interpreted or summarised by an AI agent may be incomplete, inaccurate, outdated or misleading.
The Company is not responsible for errors created by an AI agent when interpreting Website content, product information, technical information, pricing, specifications, availability, quotations or other information.
Customers remain responsible for independently verifying information that is material to a purchase, installation, repair, quotation, technical decision or other transaction.
11. Company AI Agents
The Company may from time to time introduce or operate AI-powered services, including chatbots, virtual assistants, automated enquiry systems, recommendation systems or other AI functionality.
Where such functionality is provided, the relevant system may be identified as an AI or automated service.
Information submitted to Company-operated AI systems may be collected, processed, stored or disclosed for the purposes described in our Privacy Policy and applicable Website Terms and Conditions.
Unless expressly stated otherwise, AI-generated responses do not constitute professional, technical, legal, financial or other expert advice and may require human verification.
12. Automated Decision-Making
Where the Company uses AI or automated systems in connection with decisions affecting customers, the Company will manage such systems in accordance with applicable Australian law and its Privacy Policy.
Where required by law, the Company will provide appropriate information concerning the use of automated systems and applicable rights or review processes.
13. Security and Circumvention
AI agents and automated systems must not attempt to bypass, defeat or circumvent:
- authentication mechanisms
- access controls
- CAPTCHA or equivalent systems
- rate limits
- security mechanisms
- robots or automated-access restrictions
- technical barriers
- account restrictions; or
- other measures designed to protect the Website or its users.
Any attempt to circumvent such measures may result in access being blocked and may be referred to the appropriate authorities where warranted.
14. Responsibility for AI Agents
A person or organisation that instructs, operates, deploys or authorises an AI agent to interact with the Website remains responsible for that AI agent's activities to the extent permitted by law.
This includes responsibility for instructions supplied to the AI agent and for the accuracy and consequences of information submitted by the AI agent.
Nothing in this Policy excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian law.
15. Changes to this Policy
We may amend this Policy from time to time to reflect changes in technology, Website functionality, AI systems, security requirements, business practices or applicable law.
The current version published on the Website will apply from its stated effective date.
16. Relationship with Other Policies
This Policy should be read together with the Company's Website Terms and Conditions, Privacy Policy, Cookie Policy and any other applicable policies, notices or contractual terms.
Where there is an inconsistency, the applicable contractual terms and Australian law will prevail to the extent required by law.
17. Contact
Questions concerning automated access, AI agents, Website use or this Policy should be directed to:
Promo Only Australia Pty Ltd Website: www.tolleys.com.au Email:
© Promo Only Australia Pty Ltd. All rights reserved.